Hotels, restaurants and bars in Rwanda have been told to join the Rwanda Hotels, Restaurants and Bars Association (RHRBA) which is a hospitality industry association. The organization has an aim of promoting and protecting the interests of its members by controlling key industry decision makers and helping to organize policy.
The organization has set up an action plan to deal with the challenging issues of service delivery and customer care by training all people involved from hotel owners to the waitresses.RHRBA has printed a list of standard guidelines that will govern local accommodation facilities.
The group of people from the association will visit a number of hotels, restaurants and bars with the aim of informing them the impact of joining the association. Joining the association will help businesses gain publicity and will give people plans of soling a particular cause.
Hotel managers in Musanze district have blamed hotel owners for the poor services because they tend to employ their relatives who most times have no qualifications.