The hotel grouping will come to an end in Rwanda on 29th December 2011. The hotel star awarding event has been organized by the Rwanda Development Board and 30 accommodation facilities will be given stars.
The star system will show the importance of classifying and awarding stars to the facilities. It will also show the importance of providing quality services to visitors, guiding consumers and suppliers in choosing facilities and services that meet their expectations and promoting the East African Community as a single tourist destination.
Rica Rwigamba the head of Tourism and Conservation at RDB said the system covers 16 parts of the establishments and brings out a number of ways of service delivery essential for customer satisfaction like security, enjoyment, safety and comfort.
The system also covers material, non-tangible and tangible characteristics of accommodation facilities like supplies in bathrooms, frequency of change of linen, location, measurement of rooms, comfort, style, ambience, luxury and elegance, communication skills of staff and their grooming.
Most hotels are happy with the classification because hotels will improve on their services due to the competition among them in the country. The international clients will be able to choose a place of stay depending on the quality of services they offer.
Rwanda is the second country in East Africa region after Kenya to group accommodation facilities and will be followed by Tanzania.
Rwf 120 million has been spent on the whole system and it included the training of assistants, training and creating awareness of the exercise to owners and managers of accommodation facilities.