In the aviation sector, Kenya Airways has signed up with Cellulant to deliver to their clients and passenger up to date information via mobile phone text messaging.
Named KQ Mobile the service is accessible by dialing in ones mobile phone *737# which then allows access to a range of details on flight departures, occasional delays, general time tables and schedules, ticketing issues and frequent flyer status updates.
Kenya Airways CEO Dr. Titus Naikuni said at the launch announcement: At Kenya Airways, our commitment to diversify customer service information delivery channels beyond the traditional platforms remains one of our key business priorities. Our partnership with Cellulant is expressly geared to explore new avenues to achieve this goal. Our ultimate objective is to leverage the convenience element presented by a mobile phone to deliver a range of services and information to our customers, staff and stakeholders.
Cellulant is Kenya’s leading IT solutions and application developer and operates similar services successfully for some time now for other sectors in the economy too, now finally extending another African first for The Pride of Africa.