Etihad Airways today reached a major milestone with the deployment of mobile and internet connectivity across its entire fleet of 24 Boeing 777 passenger aircraft, making it easier for guests to stay in touch with friends, family and work whilst in the air.
This milestone comes only months before the airline’s entire fleet of 89 passenger aircraft is connected, which will make Etihad Airways the first in the region and one of the few airlines in the world, to offer mobile and internet connectivity services on every aircraft. The passenger fleet includes 28 Airbus A320s, 26 A330s, 11 A340s and 24 Boeing 777 family aircraft.
Peter Baumgartner, Etihad Airways’ Chief Commercial Officer, said: “We are a global market leader in terms of onboard connectivity solutions. We believe that onboard connectivity is an important competitive differentiator for our guests and are continuously introducing new communications technology to enhance their travel experience.
The mobile connectivity service can be accessed by guests using their mobile phones and smartphones to make and receive phone-calls, send and receive text messages and emails, and use mobile data services.
The Live TV onboard service allows guests to watch live news and major sporting events on seven popular television channels including BBC World News, CNBC, CNN, euronews, Japan’s NHK World Premium, Sky News Arabia, and Sport 24.
Cabin crew and flight deck operations can also utilise Wi-Fi connections to handle medical emergencies. The crew is empowered to manage inflight guest issues by phone or email in real-time with the airline’s ground teams based in Abu Dhabi. Connectivity is also paving the way for the airline to enhance the guest experience through increased onboard retail opportunities, with the added benefit of real-time credit card transactions.