Chartis Uganda is extending travelers’ policies to cover extra travel time associated with flight delays due to the recent volcanic ash clouds over Europe.
Usually, policyholders have to pay for an extension should their Safari be delayed.
But considering the circumstances, we are stepping in to ensure our clients are covered for the period mentioned above.
“We believe that this shall go a long way in easing the various inconveniences,” said Alex Wanjohi, the managing director.
In a statement to all holders of travel insurance, Wajohi explained that all policyholders, whose policies were purchased before April 13, when airspace was shutdown in Europe, and who have been or will be affected by the disruption of flights, will be entitled to some remedy.
“Those that are already on their journey or those that have changed their tour dates because of the interruptions shall be entitled to an automatic extension on their policy.
“Those that have cancelled the trip altogether and have no claim to make, shall have their policy cancelled and a full refund of premium,” he said.
Wanjohi advised all the affected policyholders to contact the airline to check that the flight has been cancelled and confirm alternative arrangements or contact their travel agent or airline and/or accommodation providers to see what costs they will meet or amendment concessions or refunds they are prepared to provide before approaching Chartis for redress.
In a separate interview, Wanjohi underscored the role of travel insurance and urged all travelers to consider taking cover whenever they are traveling.
Travel insurance among other risks covers, emergency medical services, dental, optical and follow-up, death or permanent disability, cancellation and curtailment costs, baggage or cash loss, hijack costs and personal liability.
He advised intending travelers to evaluate their trips.
Tour and Travel News